Help & Support
Need help with Marshy? We're here to help you get the most out of the app.
Getting Started
1. Download and Sign Up
Download Marshy from the App Store (iOS) or Google Play Store (Android). Sign up using your phone number or email address to create your account.
2. Add Your Friends
Find friends by searching their username, importing contacts, or sharing your unique Marshy link. Send friend requests and wait for them to accept.
3. Wait for the Daily Notification
Every day at a random time, you'll receive a notification. You have 2 minutes to capture and share your moment with your friends.
4. View Friends' Photos
Once you post your photo, you can view what your friends shared. React to their moments and stay connected throughout the day.
Common Issues
Not Receiving Notifications
If you're not getting daily notifications:
- Check that notifications are enabled in your device settings
- Ensure Marshy has permission to send notifications
- Check your internet connection
- Make sure you're using the latest version of the app
- Try logging out and back in
Camera Not Working
If the camera isn't functioning:
- Check that Marshy has camera permissions in your device settings
- Restart the app
- Restart your device
- Ensure no other app is using the camera
- Update to the latest app version
Can't Add Friends
If you're having trouble adding friends:
- Verify you have the correct username
- Check your internet connection
- Ensure your friend has an active Marshy account
- Try searching by phone number if you have their contact
- Use the share link feature instead
Photo Won't Upload
If your photo isn't uploading:
- Check your internet connection (WiFi or cellular data)
- Ensure you have enough storage space on your device
- Try taking the photo again
- Close and reopen the app
- Check if you've exceeded any daily limits
App Crashing or Freezing
If the app is unstable:
- Update to the latest version of Marshy
- Restart your device
- Clear app cache (Android) or reinstall (iOS)
- Check for device OS updates
- Free up storage space on your device
Login Issues
If you can't log in:
- Verify you're using the correct phone number or email
- Check your verification code hasn't expired
- Request a new verification code
- Ensure you have internet connectivity
- Try logging in with a different method (phone vs email)
Account Management
Changing Your Username
Go to Profile → Edit Profile → Username. Note that you can only change your username once every 30 days.
Privacy Settings
Control who can send you friend requests and view your profile in Settings → Privacy. You can make your account private so only approved friends can see your photos.
Deleting Photos
Tap on any photo you've posted, then select Delete. The photo will be permanently removed. Remember, all photos auto-delete after 30 days.
Blocking Users
Go to their profile → Settings icon → Block User. They won't be able to see your content or contact you.
Quick Links
Find answers to common questions about Marshy
Learn how we protect your data
Read our terms and conditions
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help!
Email Support: support@marshy.app
We typically respond within 24-48 hours. For urgent issues, please include "URGENT" in your subject line.
Report a Problem
Encountered a bug or technical issue? Help us improve Marshy by reporting it:
- Describe what happened and what you expected to happen
- Include your device model and OS version
- Share screenshots if possible
- Tell us the steps to reproduce the issue
Send bug reports to support@marshy.app with "BUG REPORT" in the subject line.
This help center is continuously updated. Last updated: January 2025